High Level People

How AI Is Transforming Mortgage Leadership and Growth

• PJ Crescenzo • Episode 25

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In episode 25 of High Level People, PJ Crescenzo III interviews Rich Swerbinsky, a nearly 30-year veteran of the mortgage industry, executive coach, consultant, and former President and COO of The Mortgage Collaborative. Rich shares his evolution from capital markets and mortgage lending leadership to building a national cooperative network with 300+ lender members and 75+ preferred vendor partners, before launching his own consulting company, Onward and Upward Consulting. 

Tune in to hear Rich’s candid insights on mortgage leadership, AI, personal branding, sales culture, market trends, executive growth, and building a business that can thrive in the future.


TIMESTAMPS

[00:00:42] Introducing Rich Swerbinsky and his 30-year mortgage career.
[00:01:37] The difference between high-level executives and struggling leaders.
[00:02:35] Rich’s evolution from capital markets to executive leadership.
[00:04:17] The challenges of launching a consulting company.
[00:05:13] Mentorship, learning, and building an ecosystem of great leaders.
[00:06:26] Why curiosity and continuous learning matter in leadership.
[00:07:40] Who is winning in today’s mortgage industry?
[00:10:00] Market share, competition, and the future of mortgage companies.
[00:11:32] Where UWM could have taken a different strategic path.
[00:12:37] Comparing Rocket and UWM’s leadership cultures.
[00:14:28] Growth strategies for small independent mortgage lenders.
[00:16:19] Building a personal brand as a loan originator.
[00:17:34] Mortgage companies losing market share and what it means.
[00:19:37] The challenges of being a public mortgage company.
[00:21:37] Could UWM survive its current challenges?
[00:23:22] The skills modern mortgage executives need to thrive.
[00:25:12] Lessons from 30 years in the mortgage industry.
[00:27:28] Where mortgage rates and the market could be headed.
[00:29:25] Capital markets lessons and managing risk.
[00:30:42] Rich’s consulting and coaching philosophy.
[00:32:45] What keeps Rich motivated and hungry to succeed.
[00:34:05] Rich’s final advice: master AI and create great content.


QUOTES

  • "Get better at using AI than 95% of the rest of the world." – Rich Swerbinsky
  • "You have to be a killer on people's phones." – Rich Swerbinsky
  • "Own your zip code." – Rich Swerbinsky



SOCIAL MEDIA


PJ CRESCENZO III

Instagram: https://www.instagram.com/pjcrez3/?hl=en 

LinkedIn: https://www.linkedin.com/in/philip-crescenzo-iii-11679065


Rich Swerbinsky

LinkedIn: https://www.linkedin.com/in/richardswerbinsky/ 



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